Greenfield Salesforce Sales Cloud CRM implementation to unify data and standardize on process
Skinade were looking for a system which could unify their customer data and processes. They needed a solution for managing and tracking leads from trade shows, centralising data management for sales, partners and customers, and the automation of key qualification tasks and cyclical calls to B2B customers. The system should assist with reporting, capturing and managing campaigns, GDPR and key B2B and B2C demographics.
With an existing Magento e-commerce front end, bespoke integration from Magento into Xero, many spreadsheets and manual processes, Coacto streamlined the lead, sales and marketing campaign processes with centralised data management in Salesforce. This brought together management, inside and sales functions. Having demographic data across leads, customers, partners and sales now allows for effective cross company reporting. The workflow automation of key follow-up and cyclical calls has yielded better customer engagement for Skinade.
“We chose to work with Coacto due to their diligent and thoughtful proposition, which demonstrated to us a good understanding of our business needs. During the project, they made frequent contact with us and maintained clear lines of communication. The project was delivered on time and to spec, which is a rare thing in IT development.”Business Development Manager
Retail and B2B
Outlook, G-Suite, Spanning, Mailchimp, Salesforce for Outlook, Xero and Magento
Integrated Solution Provider
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If you are looking to unify your customer data and processes, our expert team can be on hand to assist. Please call us on 033 0223 0229 to discuss your requirements or book a FREE CRM consultation.