Top tips you need to know from Neil Procter – Cotswolds Community Group

Top tips you need to know from Neil Procter – Cotswolds Community Group

We had a great time hosting the Cotswolds Salesforce Community Group last month and it was brilliant to go INTERNATIONAL with our line up joining us from around the globe in the UK, Europe and even the U.S! 

Attendees had the chance to listen and learn some great tips and tricks from our speakers including how to use flows more effectively with Pawel Dobrzynski and how to utilise your existing Admin skills into your daily life with Melissa Shepard.

This week, however, we want to go over the top tips you need to know from Neil Procter’s session.

The Hive Technology Journey

As a technology leader, Neil has a specific focus on enterprise-level CRM/Digital transformation. As the Global Head of Customer Platform at Hive UK he needed to have a strong focus in linking the Salesforce platform to wider digital transformation initiatives.

During his session on Thursday 27th May 2021 at the Cotswolds Salesforce Community Group, Neil discussed the evolution of the Hive technology journey. He shared the various hits and misses experienced throughout the project and the multitude of opportunities and applications available for acquiring, fulfilling and supporting sales across the Hive platform. It was also incredible to discover how the Hive team evolved to establish one Omni-Sales Product Owner.

Throughout the session, it was clear to see that the technology journey Hive embarked on was successful in creating a better product with more transparency for customers. It’s also going to be very interesting to see how this process can be adapted to suit the transformation of the British Gas Services.

Try it yourself…

There are many great takeaways from Neil’s session however, a poignant observation is to learn about how certain features and functionality can be upscaled across a bigger project; this can take great skill but often has excellent outcomes.

Other important points that you can try out for yourself include, managing client expectations effectively while organising a digital transformation initiative as well as creating a technology strategy and aligning with the business and paying heed to the lessons learned.

What was your favourite part of Neil’s session?

See you in September!

We really hope that you enjoyed our May meeting and we can’t wait to host you again at our next group in September. Registration is now open and you can sign up to attend on the Trailblazer Platform.

Don’t forget to join our Chatter Group and forward details of our next event to colleagues who may be interested in attending.

Keep your eyes peeled for Pawel Dobrzynski’s Essential Takeaways coming next!

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