Bredon West and Coacto Partner to Deliver Salesforce Implementation Services Into the Housing Sector

Bredon West and Coacto announce a partnership to accelerate digital innovation for housing operations organisations. 

Using the Salesforce platform, Bredon West have created innovative resident and property management solutions that offer a personalised resident centric experience improving customer engagement. Housing organisations can benefit from a platform that connects residents, customer service agents, suppliers and all stakeholders across a unified system.  With a 360 degree view of all operations and data; communication, decision making and service are put at the heart of housing operations.

Bredon West’s solution includes a self service resident portal connecting residents with customer service with contact centre and case management.  Agents can manage cases and complaints faster, and deal with repairs.  With all the core data in one unified platform, stakeholder tracking, property management and maintenance with resident management and customer service enabling a 360 degree service.

Andy Mitchell of Bredon West said “We are excited to be partnering with Coacto to help us deliver our services to a broader customer base.  Coacto’s expertise, resources and longevity in the Salesforce ecosystem will really add value to our housing services.”

“As we partner with Salesforce to deliver implementation services, it is natural for us to partner with organisations that can help us expand our reach.  Bredon West have great pedigree in the housing sector and we are delighted to be partnering with them” said Paul Harris, Principal Consultant at Coacto.