Although the latest Spring ‘21 release has provided Salesforce users across the globe with a plethora of exceptional new features, Salesforce professionals are now eagerly awaiting the arrival of the Summer ‘21 updates. Here’s what you need to know in anticipation of the new release: Preparation There are many items that you need to prepare in order for a new Salesforce release to be effective […]
Implementing a CRM software, like Salesforce.com is considered to be a top priority for many businesses and according to research from Gartner, organisations are heavily focussed on customer satisfaction and retention, both of which can be achieved through a successful CRM implementation. Although having an effective CRM is a great start for securing business growth, it does require regular attention, just like a garden to […]
April is often a month to be celebrated, with Easter celebrations and the highly anticipated arrival of Spring to name a few; but it’s also an important time to celebrate the planet we call home during Earth Month. What is Earth Month? Earth Month is celebrated every April in the weeks leading up to Earth Day, which takes place on 22 April. The initiative encourages […]
The adoption of a new Customer Relationship Management platform (CRM) can often be an exciting time for any organisation and is key to providing a whole host of new benefits and possibilities for your team. Although the adoption of a system like Salesforce.com can be an excellent opportunity for change, growth and new ways of doing things, it sometimes comes with its own challenges to […]
In most cases, implementing a customer relationship management system (CRM) into a business is considered necessary for growth, scalability, efficiency and is a cost effective and time saving strategy; however for some it can be a stressful transition that unfortunately ends in not living up to expectations, or achieving ROI, or adoption could be other outcomes. Multiple industry studies show that between 47% and 63% […]
