Cotswolds Salesforce Community Group: Creating a Salesforce centre of excellence

Cotswolds Salesforce Community Group: Creating a Salesforce centre of excellence

It was great to see so many members of the Salesforce Ohana join the most recent Cotswolds Salesforce Community Group on Thursday 24th February 2022. We were blown away by the calibre of sessions delivered by none other than Amanda Beard-Neilson, Gemma Blezard and Francis Pindar.

The evening was full of interesting outlooks and inspiring journeys and we wanted to share some of the top points from each of the sessions. This week, we’re starting off with Amanda Beard-Neilson and her thoughts on how to create a Salesforce centre of excellence.

Amanda Beard-Neilson, the incredible Salesforce all-rounder

Amanda is a key part of the UK Salesforce community. Not only do her accreditations include being a Salesforce MVP, and author of the Udemy course ‘Delivering successful Salesforce Projects’ but they also stretch to being the co-organiser of Europe’s largest Salesforce event, London’s Calling and the London Admins Groups. Plus, in her self-confessed ‘spare time’ she works for Capgemini.

It was awesome to have Amanda deliver the first session of 2022 and a brand new talk at that! We don’t want to share too much of the fine details as it is currently under wraps for other great events like London’s Calling and the like but here a few takeaways in which you are welcome to ponder:

Creating a Salesforce centre of excellence

During Amanda’s session she explained the need to create a centre of excellence particularly when a Salesforce implementation has been completed. Amanda also shared the relevant steps required to transform the chaos into calm by developing departments, processes and governance. It was also suggested that the tasks need to be positioned correctly for stakeholder engagement and systems.

The benefits to ensuring a Salesforce centre of excellence are plentiful including positive structure and communication, clear priorities and accountability as well as continuous innovation.

Listen to Amanda explain what the session was about in more detail below:

In case you missed this informative session, stay tuned across Amanda’s Twitter and LinkedIn profiles to find out when and where you might be able to catch it again.

See you in May 2022!

We’ve already started planning for our next event which is now going to be held on Thursday 19th instead of 26th May 2022. We are going to be hosting this event in-person at a venue in Cheltenham (TBC) with a virtual offering for those group members who are unable to travel.

Don’t forget to join our Chatter Group and keep up to date on our Trailblazer platform for updates on upcoming meetings and events.

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