AI based insights for sales and marketing with Salesforce 

AI based insights for sales and marketing with Salesforce 

The world’s number one CRM provider, Salesforce is currently on the road visiting a variety of cities and towns as part of their annual World Tour. The purpose of the Salesforce World Tour is for the community to discover engaging ways to connect with customers, get the low down on the latest innovations and technology and get together with fellow Trailblazers. Earlier this month, the […]

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Speaking about my apprenticeship at the CyNam 22.1 event

Speaking about my apprenticeship at the CyNam 22.1 event

CyNam kindly invited me to participate in their 22.1 event for networking, innovation and collaboration for the cyber technology industry which took place on Thursday 10th March 2022. Following on from my inclusion in the National Apprenticeship Week inspiring apprentice line up, I was offered a place on the Student Showcase panel. Within this Apprentice Hoots blog, I wanted to tell you all about my […]

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Apprentice Hoots: Hidden gems – surfacing powerful features in Nonprofit Success Pack (NPSP) for managing households successfully

Apprentice Hoots: Hidden gems – surfacing powerful features in Nonprofit Success Pack (NPSP) for managing households successfully

Charities and Nonprofit organisations’ aims and objectives are different from your average business organisation. With very different purposes, they need a different system in place than your standard Salesforce system and that’s where Salesforce’s Nonprofit Success Pack (NPSP) comes in. What is NPSP and who uses it? The Nonprofit Success Pack is an app that sits on top of Salesforce and is preconfigured to manage […]

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Apprentice Hoots: Locked out of Salesforce – How to reset your Salesforce Authenticator app

Apprentice Hoots: Locked out of Salesforce – How to reset your Salesforce Authenticator app

We have been implementing multi-factor authentication (MFA) for many of our customers and one of our customers needed to reset their Salesforce Authenticator app. Within this week’s Apprentice Hoots blog, I wanted to share with you how to reset your Salesforce Authenticator app when locked out of your Salesforce system. What is MFA? In case you haven’t heard already, MFA is an extra layer of […]

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Apprentice Hoots: Authenticator apps that work when setting up Multi-Factor Authentication (MFA) in China

Apprentice Hoots: Authenticator apps that work when setting up Multi-Factor Authentication (MFA) in China

Salesforce has introduced a feature called MFA that is mandatory from 1st February 2022. We were aware this was a significant change for our customers and wanted to make sure we offered our support to help set this up for them.  One of our customers has an office in China which proved to be trickier than the usual MFA implementation. In this week’s Apprentice Hoots […]

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