Although the latest Spring ‘21 release has provided Salesforce users across the globe with a plethora of exceptional new features, Salesforce professionals are now eagerly awaiting the arrival of the Summer ‘21 updates. Here’s what you need to know in anticipation of the new release: Preparation There are many items that you need to prepare in order for a new Salesforce release to be effective […]
Implementing a CRM software, like Salesforce.com is considered to be a top priority for many businesses and according to research from Gartner, organisations are heavily focussed on customer satisfaction and retention, both of which can be achieved through a successful CRM implementation. Although having an effective CRM is a great start for securing business growth, it does require regular attention, just like a garden to […]
The adoption of a new Customer Relationship Management platform (CRM) can often be an exciting time for any organisation and is key to providing a whole host of new benefits and possibilities for your team. Although the adoption of a system like Salesforce.com can be an excellent opportunity for change, growth and new ways of doing things, it sometimes comes with its own challenges to […]
In most cases, implementing a customer relationship management system (CRM) into a business is considered necessary for growth, scalability, efficiency and is a cost effective and time saving strategy; however for some it can be a stressful transition that unfortunately ends in not living up to expectations, or achieving ROI, or adoption could be other outcomes. Multiple industry studies show that between 47% and 63% […]
As the world’s number one CRM platform, Salesforce is a great tool for businesses to innovate their processes and increase sales; but the platform offers much much more than just CRM. So, does this mean that you could manage projects effectively within a Salesforce org? Yes you can, but it is not part of the standard platform features. The Perfect Pair? Salesforce and project management […]
