Implementing a CRM software, like Salesforce.com is considered to be a top priority for many businesses and according to research from Gartner, organisations are heavily focussed on customer satisfaction and retention, both of which can be achieved through a successful CRM implementation. Although having an effective CRM is a great start for securing business growth, it does require regular attention, just like a garden to […]
April is often a month to be celebrated, with Easter celebrations and the highly anticipated arrival of Spring to name a few; but it’s also an important time to celebrate the planet we call home during Earth Month. What is Earth Month? Earth Month is celebrated every April in the weeks leading up to Earth Day, which takes place on 22 April. The initiative encourages […]
The adoption of a new Customer Relationship Management platform (CRM) can often be an exciting time for any organisation and is key to providing a whole host of new benefits and possibilities for your team. Although the adoption of a system like Salesforce.com can be an excellent opportunity for change, growth and new ways of doing things, it sometimes comes with its own challenges to […]
In most cases, implementing a customer relationship management system (CRM) into a business is considered necessary for growth, scalability, efficiency and is a cost effective and time saving strategy; however for some it can be a stressful transition that unfortunately ends in not living up to expectations, or achieving ROI, or adoption could be other outcomes. Multiple industry studies show that between 47% and 63% […]
As the world’s number one CRM platform, Salesforce is a great tool for businesses to innovate their processes and increase sales; but the platform offers much much more than just CRM. So, does this mean that you could manage projects effectively within a Salesforce org? Yes you can, but it is not part of the standard platform features. The Perfect Pair? Salesforce and project management […]
