Apprentice Hoots: Locked out of Salesforce – How to reset your Salesforce Authenticator app

Apprentice Hoots: Locked out of Salesforce – How to reset your Salesforce Authenticator app

We have been implementing multi-factor authentication (MFA) for many of our customers and one of our customers needed to reset their Salesforce Authenticator app. Within this week’s Apprentice Hoots blog, I wanted to share with you how to reset your Salesforce Authenticator app when locked out of your Salesforce system. What is MFA? In case you haven’t heard already, MFA is an extra layer of […]

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Apprentice Hoots: Authenticator apps that work when setting up Multi-Factor Authentication (MFA) in China

Apprentice Hoots: Authenticator apps that work when setting up Multi-Factor Authentication (MFA) in China

Salesforce has introduced a feature called MFA that is mandatory from 1st February 2022. We were aware this was a significant change for our customers and wanted to make sure we offered our support to help set this up for them.  One of our customers has an office in China which proved to be trickier than the usual MFA implementation. In this week’s Apprentice Hoots […]

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Apprentice Hoots: My overview of the year working as an apprentice for a Salesforce consultancy

Apprentice Hoots: My overview of the year working as an apprentice for a Salesforce consultancy

At the start of the year we were mid-pandemic and I was working as a carer looking after the elderly to keep me busy. I was in the process of completing my Business A-Level and was eager to begin working within the Business and IT industry. After months of searching in a time where unemployment was high and opportunities and morale were low, eventually I […]

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Apprentice Hoots: Documenting a Salesforce project for learning provider LDN Apprenticeships

Apprentice Hoots: Documenting a Salesforce project for learning provider LDN Apprenticeships

 As part of my Apprenticeship with learning providers LDN Apprenticeships, I was tasked to write a document on a project I had delivered to showcase my knowledge and experience as a business analyst and Salesforce consultant working at Coacto. I wanted to share with you a brief overview of the 112 page project report document that I worked on and have completed over 3 months. […]

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Apprentice Hoots: The BEST practices when connecting your website to Salesforce using Web-to-Lead

Apprentice Hoots: The BEST practices when connecting your website to Salesforce using Web-to-Lead

Web-to-lead is the connector between any type of contact form on a website and the lead object within a Salesforce system that captures enquiry information. It allows information from a contact form to be automatically populated into Salesforce to save you having to rekey this information. There is nothing to download and install, you simply need to add some HTML code into your website forms […]

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