Although a CRM system can closely monitor the relationships between a customer and a business, how can a team ensure effective management of their functions internally? By implementing Enterprise Resource Planning (ERP) software, businesses can transform their internal requirements with increased planning and productivity. What is an ERP? Enterprise Resource Planning (ERP) software brings together customer management, human resource, business intelligence, financial management and supply […]
You may have heard the age old phrase of ‘customer is king’ or ‘customer is always right’ – but how can your business ensure that these standards are being met and customer relationships are managed effectively? Customer Relationship Management (CRM) is incredibly common within business. Even if you’re not entirely familiar with it, you are bound to have an understanding of its premise. Its purpose […]
After months of speculation, it is now official; Salesforce will be retiring the Workflow and Process Builder automation features. Don’t worry though, the retirement of these will be making way for a new, much more efficient and capable tool called Flow Builder. Say goodbye to Workflow and Process Builder Both Workflow and Process Builder have been around for some time and each have played a […]
CyNam kindly invited me to participate in their 22.1 event for networking, innovation and collaboration for the cyber technology industry which took place on Thursday 10th March 2022. Following on from my inclusion in the National Apprenticeship Week inspiring apprentice line up, I was offered a place on the Student Showcase panel. Within this Apprentice Hoots blog, I wanted to tell you all about my […]
It was great to catch up with the Salesforce community on Thursday 24th February 2022 at the Cotswolds Community Group. The virtual event was bursting at the seams with excellent Salesforce sessions delivered by Amanda Beard-Neilson, Gemma Blezard and Francis Pindar and offered a great opportunity to engage with the community. Since the event, we’ve shared Amanda’s highlights and Gemma’s highlights but this week we’re […]
