{"id":3653,"date":"2022-10-26T10:36:37","date_gmt":"2022-10-26T09:36:37","guid":{"rendered":"https:\/\/www.coacto.co.uk\/pre-prod-sandbox\/?p=3653"},"modified":"2022-10-27T14:05:46","modified_gmt":"2022-10-27T13:05:46","slug":"cotswolds-salesforce-community-salesforce-success-strategies","status":"publish","type":"post","link":"https:\/\/www.coacto.co.uk\/pre-prod-sandbox\/cotswolds-salesforce-community-salesforce-success-strategies\/","title":{"rendered":"Cotswolds Salesforce Community: Salesforce success strategies"},"content":{"rendered":"\n<p>It was an absolute pleasure to host the Cotswolds Salesforce Community Group in September for the Salesforce Ohana. Located at The Workplace in Cheltenham, it was excellent to welcome so many members in person and not forgetting those who joined online.<\/p>\n\n\n\n<p>This week we\u2019re revisiting the final session delivered by Penny Townsend which focused on how and why Salesforce builds sometimes go wrong and what to look out for to predict how this might happen and what actions to take to prevent it.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"iframe-video\"><iframe loading=\"lazy\" title=\"Cotswolds Community Group - September 2022\" width=\"1200\" height=\"675\" src=\"https:\/\/www.youtube.com\/embed\/FU0e-pm9pxY?start=1&#038;feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/div>\n<\/div><\/figure>\n\n\n\n<p><strong>Positive Partner &amp; Global Lead at IBM<\/strong><\/p>\n\n\n\n<p>We were thrilled to have Penny Townsend join us in person all the way from London. With 12 Salesforce certifications and superior leadership skills to share, it was interesting to learn more about essential soft skills to use in the Salesforce environment for project success.<\/p>\n\n\n\n<p><strong>When Salesforce goes wrong<\/strong><\/p>\n\n\n\n<p>Sometimes a project can go like a dream and other times not. Penny explained common Salesforce project faux-pas &#8211; particularly the &#8220;I hate Salesforce gap&#8221; when there has been a separation of process from system. Penny shared some useful tips on how to manage projects effectively and prevent things going wrong with implementations.<\/p>\n\n\n\n<figure class=\"wp-block-video\"><video height=\"1080\" style=\"aspect-ratio: 1920 \/ 1080;\" width=\"1920\" controls src=\"https:\/\/www.coacto.co.uk\/pre-prod-sandbox\/wp-content\/uploads\/2022\/10\/Community-Group-Penny-Townsend-Snippet.mp4\"><\/video><\/figure>\n\n\n\n<p><strong>Salesforce success strategies<\/strong><\/p>\n\n\n\n<p>It was insightful to discover how and why Salesforce builds sometimes go wrong and there were some great pointers as to what to look out for to predict any \u2018I hate Salesforce gaps\u2019 and the potential solutions to take. These included three useful steps:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Prevent:<\/strong> Provide governance, communication and direction.<\/li><li><strong>Predict: <\/strong>Understand the root causes, and be task oriented.<\/li><li><strong>Resolve:<\/strong> Engage decision makers with clear options.<\/li><\/ul>\n\n\n\n<p>Another great tip from Penny suggested to keep the focus on good business processes rather than technology. Particularly not on business outputs and avoid trying to use Salesforce to push users into different behaviours.<\/p>\n\n\n\n<p>Salesforce slumps can be further warded off by utilising effective questioning skills to really delve into the depths of the challenges faced to provide a positive solution. Questioning is a system or methodology rather than a tool and it can provide a state of mind rather than a use of language. To avoid any project mishaps, the questions stage should be a state of exploration, truth seeking rather than a definition of now or never absolutes.<\/p>\n\n\n\n<p>Penny also described how important it is to not only question but listen to the actual responses. So although as tempting as it may be to hear the \u201cyes\u201d, ignoring the looks, body language and other hints that go with it can lead to big misunderstandings.<\/p>\n\n\n\n<p>Instead, Penny suggested using dialogue such as \u201cThat\u2019s great, but I sense some hesitation. Are there some issues we still need to work through?\u201d or \u201cThanks for your support, please can you validate that by taking responsibility for a, b and c?\u201d<\/p>\n\n\n\n<p>A key takeaway from Penny\u2019s session is that a successful Salesforce implementation needs to follow human psychology. After all, organisations are a collection of people and each person will have their own thoughts and feelings on what can be considered a huge transition in the company\u2019s life.<\/p>\n\n\n\n<p><strong>See you in December 2022!<\/strong><\/p>\n\n\n\n<p>We hope to see you all again for the final Cotswolds Community Group of 2022. Taking place on Thursday 1st December, the event will once again be a hybrid occasion at The Workplace in Cheltenham.&nbsp;<\/p>\n\n\n\n<p>We\u2019ve already sealed the deal with some inspiring speakers in the Salesforce ecosystem, plus we\u2019ve scored a wonderful sponsor! <a href=\"https:\/\/bit.ly\/3sBE1TC\">ProvenWorks<\/a> are a team of award-winning app developers specialising in Salesforce CRM functionalities. They will be sponsoring the delicious eastern style feast we have planned from a local cafe too.<\/p>\n\n\n\n<p><a href=\"https:\/\/bit.ly\/3C91uAe\">Stay updated on the Trailblazer platform<\/a> for regular updates and please join our <a href=\"https:\/\/trailblazercommunitygroups.com\/salesforce-admin-group-cheltenham-united-kingdom\/\">Chatter Group<\/a> too!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>It was an absolute pleasure to host the Cotswolds Salesforce Community Group in September for the Salesforce Ohana. Located at The Workplace in Cheltenham, it was excellent to welcome so many members in person and not forgetting those who joined online. This week we\u2019re revisiting the final session delivered by Penny Townsend which focused on how and why Salesforce builds sometimes go wrong and what [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":3655,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[13,20,11],"class_list":["post-3653","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-coacto","tag-cotswolds-user-group","tag-salesforce"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Cotswolds Salesforce Community: Salesforce success strategies | Coacto<\/title>\n<meta name=\"description\" content=\"The Cotswolds Salesforce Community Group in September welcomed Penny Townsend where we learned about how Salesforce can go wrong and some super Salesforce success strategies.\" 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