{"id":1592,"date":"2019-04-24T11:33:39","date_gmt":"2019-04-24T10:33:39","guid":{"rendered":"https:\/\/www.coacto.co.uk\/sandboxwebsite\/?p=1592"},"modified":"2020-05-26T13:28:27","modified_gmt":"2020-05-26T12:28:27","slug":"getting-the-most-out-of-your-salesforce-system","status":"publish","type":"post","link":"https:\/\/www.coacto.co.uk\/pre-prod-sandbox\/getting-the-most-out-of-your-salesforce-system\/","title":{"rendered":"Getting the most out of your Salesforce system"},"content":{"rendered":"\n

Expect changes<\/strong><\/h3>\n\n\n\n

Even with the best will, best people and best insight, things are not always right first time.  Version 2 is usually better than version 1. And hindsight is a wonderful thing! Treat your system and processes like living things. Feed them, nurture them and adapt them to make sure they are doing what your people and your business need. Create a culture of change and people will engage with change more effectively.<\/p>\n\n\n\n

Encourage user feedback<\/strong><\/h3>\n\n\n\n

People will use a system if it helps them do their job \u2013 whatever that means for them, be it better, faster or easier.  So, if the system is seen to move forward as the business changes, people are more likely to treat the system with respect and use it. Similarly, lots of positive suggestions that actually go nowhere are not good for the system, morale or the business. Salesforce Chatter is a great way to achieve this collaboration. <\/p>\n\n\n\n

Clean data<\/strong><\/h3>\n\n\n\n

If the data isn\u2019t perceived to be good then people won\u2019t trust the system and they will be less inclined to use it. Also, pay attention to how you can keep your data quality tip top.  Create a data management policy so everyone in the business knows the value of the data, how to manage it and keep it clean. Within Salesforce.com<\/a> you can;<\/p>\n\n\n\n