{"id":200,"date":"2019-03-18T10:21:11","date_gmt":"2019-03-18T10:21:11","guid":{"rendered":"https:\/\/www.coacto.co.uk\/sandboxwebsite\/?page_id=200"},"modified":"2023-03-23T14:40:24","modified_gmt":"2023-03-23T14:40:24","slug":"salesforce-help-support","status":"publish","type":"page","link":"https:\/\/www.coacto.co.uk\/pre-prod-sandbox\/salesforce-help-support\/","title":{"rendered":"Help, Support &#038; Training"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column bounce-in-up is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\" style=\"font-size:17px\">Coacto\u2019s <strong><a href=\"https:\/\/www.coacto.co.uk\/pre-prod-sandbox\/salesforce-implementation-partner-support\/\">help, support and training<\/a><\/strong> focuses on adoption, advice and coaching to help maximise the success of your <strong><a href=\"http:\/\/www.salesforce.com\">Salesforce CRM system<\/a><\/strong>. Whether you are looking for assistance with a new feature within your existing CRM, or some tactical, strategic guidance, our experts can help you on a project or retainer basis.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column bounce-in-up is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\" style=\"font-size:17px\"><strong>Need a quick hand with something? We work on an hourly ad-hoc basis to suit your needs! <\/strong><\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button aligncenter has-custom-width wp-block-button__width-100 bounce-in-up\"><a class=\"wp-block-button__link has-text-color has-background wp-element-button\" href=\"https:\/\/www.coacto.co.uk\/pre-prod-sandbox\/salesforce-implementation-partner-support\/\" style=\"color:#ffd503;background-color:#1075bc\"><strong>Log a support query<\/strong><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"bounce-in-up has-text-color wp-block-heading\" style=\"color:#1075bc\"><strong>Support Service Levels<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:17px\">Our service level agreements are based on the priority of the issue and how it affects the operation of your business. To ensure we can help appropriately, issues are categorised into three different priorities with a target response time and target resolution. These are:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\" style=\"font-size:17px\">\n<li>High (P1),&nbsp;<\/li>\n\n\n\n<li>Medium (P2)&nbsp;<\/li>\n\n\n\n<li>and Low (P3)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:17px\">Learn more about our Service Support Levels and their classification <strong><a href=\"https:\/\/www.coacto.co.uk\/pre-prod-sandbox\/support-levels-at-coacto\/\">here.<\/a><\/strong><\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"bounce-in-up has-text-color wp-block-heading\" style=\"color:#1075bc\"><strong>Training<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:17px\">Training is a vital part of customer success. It can often be a casualty of time or budget constraints, but reducing training directly impacts the success of projects. That\u2019s why we offer Salesforce training right from the start so you and your team can better understand the platform and achieve success.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:17px\">Our <strong><a href=\"https:\/\/www.coacto.co.uk\/pre-prod-sandbox\/service-delivery-process\/\">delivery engagement process<\/a><\/strong> involves all stakeholders across your CRM or ERP project. This allows businesses to see aspects of the system at the start when those first components begin to take shape.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:17px\">Salesforce training reinforces and enhances specific knowledge and experience about your chosen solution. Training can improve your team&#8217;s skills as users and also provide <a href=\"https:\/\/www.coacto.co.uk\/pre-prod-sandbox\/driving-adoption-for-salesforce-implementation\/\"><strong>positive adoption across your entire system<\/strong>.<\/a><\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"background-color:#fcb514;color:#fcb514\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column bounce-in-up is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"has-text-color wp-block-heading\" style=\"color:#1075bc\"><strong>Discover more about training<\/strong><\/h4>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">We can offer a number of training options which can be tailored to suit your specific needs.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-50 has-custom-font-size has-small-font-size\"><a class=\"wp-block-button__link has-text-color has-background wp-element-button\" href=\"https:\/\/www.coacto.co.uk\/pre-prod-sandbox\/contact\/\" style=\"color:#ffd503;background-color:#1075bc\"><strong>Contact us<\/strong><\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column bounce-in-up is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"has-text-color wp-block-heading\" style=\"color:#1075bc\"><strong>Get hands-on support<\/strong><\/h4>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Get the support you need for an issue that requires resolving.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-50 has-custom-font-size has-small-font-size\"><a class=\"wp-block-button__link has-text-color has-background wp-element-button\" href=\"https:\/\/www.coacto.co.uk\/pre-prod-sandbox\/salesforce-implementation-partner-support\/\" style=\"color:#ffd503;background-color:#1075bc\"><strong>Submit a support ticket<\/strong><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Coacto\u2019s help, support and training focuses on adoption, advice and coaching to help maximise the success of your Salesforce CRM system. Whether you are looking for assistance with a new feature within your existing CRM, or some tactical, strategic guidance, our experts can help you on a project or retainer basis. Need a quick hand with something? We work on an hourly ad-hoc basis to [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":3165,"parent":0,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-200","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Help, Support &amp; Training | Coacto, Salesforce Support, Gloucestershire<\/title>\n<meta name=\"description\" content=\"Coacto in Cheltenham can provide Salesforce Help and Support to focus on adoption, advice, coaching and help to maximise customer success.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Help, Support &amp; Training | Coacto, Salesforce Support, Gloucestershire\" \/>\n<meta property=\"og:description\" content=\"Coacto in Cheltenham can provide Salesforce Help and Support to focus on adoption, advice, coaching and help to maximise customer success.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.coacto.co.uk\/pre-prod-sandbox\/salesforce-help-support\/\" \/>\n<meta property=\"og:site_name\" content=\"Coacto Consultants\" \/>\n<meta property=\"article:modified_time\" content=\"2023-03-23T14:40:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.coacto.co.uk\/pre-prod-sandbox\/wp-content\/uploads\/2022\/06\/HELP-SUPPORT-CUSTOMER-HEADER-IMAGE.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.coacto.co.uk\/pre-prod-sandbox\/salesforce-help-support\/\",\"url\":\"https:\/\/www.coacto.co.uk\/pre-prod-sandbox\/salesforce-help-support\/\",\"name\":\"Help, Support & Training | Coacto, Salesforce Support, Gloucestershire\",\"isPartOf\":{\"@id\":\"https:\/\/www.coacto.co.uk\/pre-prod-sandbox\/#website\"},\"datePublished\":\"2019-03-18T10:21:11+00:00\",\"dateModified\":\"2023-03-23T14:40:24+00:00\",\"description\":\"Coacto in Cheltenham can provide Salesforce Help and Support to focus on adoption, advice, coaching and help to maximise customer success.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.coacto.co.uk\/pre-prod-sandbox\/salesforce-help-support\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.coacto.co.uk\/pre-prod-sandbox\/salesforce-help-support\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.coacto.co.uk\/pre-prod-sandbox\/salesforce-help-support\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.coacto.co.uk\/pre-prod-sandbox\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Help, Support &#038; 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