{"id":1172,"date":"2020-02-06T14:40:41","date_gmt":"2020-02-06T14:40:41","guid":{"rendered":"https:\/\/www.coacto.co.uk\/sandboxwebsite\/?page_id=1172"},"modified":"2023-03-30T13:57:26","modified_gmt":"2023-03-30T12:57:26","slug":"service-cloud","status":"publish","type":"page","link":"https:\/\/www.coacto.co.uk\/pre-prod-sandbox\/service-cloud\/","title":{"rendered":"Service Cloud"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column bounce-in-up has-text-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"color:#1075bc;background-color:#ffd503\">\n<h3 class=\"wp-block-heading\"><strong>What is Service Cloud?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:15px\">The <a href=\"https:\/\/www.salesforce.com\/uk\/products\/service-cloud\/overview\/\">Service Cloud by Salesforce<\/a> helps organisations build loyalty with customers across every interaction. This cloud enables customer service teams to respond faster with productivity across customer service channels, improving customer experience and satisfaction. Salesforce Service Cloud creates a single view of customer activity and has tools for case management, process automation, omni channel routing, service analytics, call centre management, computer telephony integration, social customer service as well as a self service portal.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:15px\">Streamlining the customer service process, Sales Cloud allows teams to focus on giving customers the best experience, overall maximising retention within your business.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image bounce-in-up is-style-default\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/www.coacto.co.uk\/pre-prod-sandbox\/wp-content\/uploads\/2023\/03\/Website-Updates-Graphics-1024x1024.png\" alt=\"\" class=\"wp-image-3820\" srcset=\"https:\/\/www.coacto.co.uk\/pre-prod-sandbox\/wp-content\/uploads\/2023\/03\/Website-Updates-Graphics-1024x1024.png 1024w, https:\/\/www.coacto.co.uk\/pre-prod-sandbox\/wp-content\/uploads\/2023\/03\/Website-Updates-Graphics-300x300.png 300w, https:\/\/www.coacto.co.uk\/pre-prod-sandbox\/wp-content\/uploads\/2023\/03\/Website-Updates-Graphics-150x150.png 150w, https:\/\/www.coacto.co.uk\/pre-prod-sandbox\/wp-content\/uploads\/2023\/03\/Website-Updates-Graphics-768x768.png 768w, https:\/\/www.coacto.co.uk\/pre-prod-sandbox\/wp-content\/uploads\/2023\/03\/Website-Updates-Graphics.png 1080w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-color\" style=\"color:#1075bc\"><strong>Who is the Service Cloud recommended for?<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:15px\">Companies who provide customers with a physical service<\/li>\n\n\n\n<li style=\"font-size:15px\">Companies with field service teams and mobile workers<\/li>\n\n\n\n<li style=\"font-size:15px\">Companies that provide allocated customer appointments<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-text-color\" style=\"color:#1075bc\"><strong>Key features of Service Cloud<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:15px\">Engage with customers on preferred channels<\/li>\n\n\n\n<li style=\"font-size:15px\">Monitor all digital interactions in one place<\/li>\n\n\n\n<li style=\"font-size:15px\">Serve customers quickly and efficiently with automated workflows<\/li>\n\n\n\n<li style=\"font-size:15px\">Utilise the help of AI-powered chatbots<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"background-color:#fcb514;color:#fcb514\"\/>\n\n\n\n<div class=\"wp-block-columns bounce-in-up is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p class=\"has-small-font-size wp-block-paragraph\">Book your FREE consultation to discover how implementing Salesforce Service Cloud could be beneficial to your business.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100 has-custom-font-size has-small-font-size\"><a class=\"wp-block-button__link has-text-color has-background wp-element-button\" href=\"https:\/\/www.coacto.co.uk\/pre-prod-sandbox\/salesforce-consultation\/\" style=\"color:#ffd503;background-color:#1075bc\"><strong>Book a consultation<\/strong><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>What is Service Cloud? The Service Cloud by Salesforce helps organisations build loyalty with customers across every interaction. This cloud enables customer service teams to respond faster with productivity across customer service channels, improving customer experience and satisfaction. Salesforce Service Cloud creates a single view of customer activity and has tools for case management, process automation, omni channel routing, service analytics, call centre management, computer [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":3263,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1172","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service Cloud | Coacto, Salesforce Consultancy, Gloucestershire<\/title>\n<meta name=\"description\" content=\"Service Cloud helps your organisation build loyalty with your customers. 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