A community is about bringing people together but in many organisations this is achieved by different, sometimes siloed functions. Community Cloud from Salesforce provides the platform to deliver content and interact with all of your stakeholders, employees, customers, partners and suppliers.
It is an online social platform which connects your business, employees, customers, partners and suppliers with the information and content they need to do effective business with you. It’s called a community for a reason: users can visit the community to ask questions from other members, find solutions to their problems, share experiences and suggest improvements! There are so many use cases where community cloud delivers better sales engagement, improvements to service delivery, visibility for partners and channels and effective supplier management.
Need help increasing the engagement with your customers, employees or channel partners.? Book your FREE consultation to find out how Community Cloud could deliver a great solution for you and we’ll call at a time that is best for you.
For more about how we’ve implemented Community Cloud, check out our customer success story for GeoSLAM.